Shipping policy

Shipping Policy

Order processing
All orders are prepared and dispatched within 24 - 48 hours of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times
Estimated delivery time is 15–20 business days from the day your order is dispatched. Please note that business days do not include weekends or public holidays. Delivery times are estimates, not guarantees — customs processing, carrier delays, weather, and peak seasons can extend them.

Shipping destinations
We currently ship to the United States.

Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for the tracking information to become active. If your tracking number isn't updating after that period, contact us at support.cheekypillow@gmail.com and we'll look into it for you.

Shipping rates
Shipping rates are calculated and displayed at checkout before you complete your purchase.

Incorrect addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to correct it before dispatch.

Lost or delayed packages
If your order hasn't arrived within 30 business days of dispatch, contact us at support.cheekypillow@gmail.com and we'll investigate with the carrier. Refunds for undelivered orders are considered only after this investigation is complete.

Customs and duties
Any customs fees or import duties, where applicable, are the responsibility of the customer.

For any shipping questions, contact us at support.cheekypillow@gmail.com.